How to deal with aggressive people

How to deal with aggressive people

Someone recently asked the Reddit community why people are rude, loud and aggressive towards frontline employees in retail, food, and service industries. By far the most common answer was because they felt like it got results. You’ve likely run across this...
Thrive in a virtual environment

Thrive in a virtual environment

The year 2020 fundamentally changed how many go about doing their work!. In a matter of weeks, you may have found yourself going from visiting with the co-worker next to you to suddenly setting up a work station in your dining room. That sudden and...
Why honor matters in leadership

Why honor matters in leadership

Let there be no mistake. The journey that you take yourself and others on is just as important as arriving at the destination.  It’s “The How” and “The Why” balance in what you do. Honor in leadership matters because it’s...
Aspirations vs. Ambitions

Aspirations vs. Ambitions

Aspirations and Ambitions. I’ve heard both referred to as positive and negative over the years. Some might say a younger employee is ambitious as they prove themselves in a new role at an organization. Ambition is also sometimes used to describe someone’s...
Include others to gain commitment

Include others to gain commitment

I am a huge supporter of inclusive leadership. I believe that you should include others in as many of your daily duties as possible to grow their buy-in, experience and it ultimately lightens your load.  Here are several reasons why you should commit to including...
Tips to strengthen your attention

Tips to strengthen your attention

Rabbits! We aren’t going to talk about being rabbits today, instead, we are going to work to keep ourselves from chasing the proverbial rabbits that steal our attention throughout the day.  Our attention span has been decreasing for the last 20 years and...
Roadblocks to empathy

Roadblocks to empathy

We’ve spent time understanding what empathy is (EP 245) and looked at tips to grow this ability (EP 246). This week we will focus on common roadblocks to empathy and practical tips to continue to grow in your ability to connect with others.  Roadblock #1:...
Tips to grow your empathy

Tips to grow your empathy

Empathy is certainly a learned skill much like riding a bike or any technical skill at work.  Now that we understand what empathy is (EP 245) you should have an idea of where you can begin to grow your own empathy.  You need to be open to empathy  You...