This week marks the one-year anniversary of the COVID-19 virus in the human population. We have lived through one of the most devastating events that have happened in the history of mankind and one area that has fundamentally changed is how we go about doing our work. More people than ever are doing remote work.
Leaders should be aware of the natural gap that is created in this remote environment and adapt the right mentality to meet the new demand.
Carry a clear perspective
While you’ll have a natural pull towards people on your team that you have a lot in common with, or people that are high performers with high potential, remember to treat everyone like they are winners and they matter. I have seen some leaders truly shine and this is one of their secrets. I’ve had this leader in my life as well and it’s both affirming and aspiring. I know that she really appreciates and values me, and I also know that she gives that same love and support to others on the team.
Make them feel like there is no one winner. Make them all feel like winners.
Know your people well
Another mindset in order to close the virtual gap is to know your people well. Take the relationship past the transactional and business at hand, and get to know those around you.
- Understand what motivates them on a personal level (Not just at work).
- Gain a level of mutual respect where you both are free to share more vulnerable parts about your life. What are some things that you struggle with, avoid, or need help on?
- Learn the person’s body language. As long as you have those cameras on during the meetings, you should still be able to lean into this aspect of reading a person somewhat.
- Know about their loved ones. This can look different depending on the person and life stage. Regardless of whether it’s a best friend or a spouse and kids, learn those people’s names and ask about them when interacting with your team.
Knowing people well helps you dial in your message and direction that meets the person right where they are. This mindset becomes a weather forecaster for people. You’ll start to see signs of an impending change or struggle in a person before it fully manifests itself.
Trust & Empower
Do you want to save yourself some time, make your team feel better about their job, and lower your stress? Empower your people as they work in a virtual environment.
Give your team members responsibilities and trust them to do great things. This will help you re-allocate your time from doing tasks that you shouldn’t do to doing extra coaching, mentoring, and development time.
Assume that your people are coming to you with the best intentions and that there is a legitimate need when they ask for it. Value your people and the fact that they are seeking your guidance and help. Always start from a positive place in your interactions.
Affirm and Confirm
With an avalanche of emails, you might tend to let the trail drop once a resolution is sent. Great remote leaders take the time to send one last confirmation that word of thanks to the other person(s).
This may seem trivial, but these small gestures add up to a big deal in the long term. You are reinforcing that you are responsive and attentive towards your team and colleagues. Always end an email chain on a positive note. Remember that minor things matter.
Having the right mentality makes all the difference when you are leading your remote team. Trust and empower your people and help them keep the right perspective.
Make a better tomorrow.